Shipping Policy
Order Processing
Orders are processed and dispatched within 1-4 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.
Once your order is dispatched, you'll receive a confirmation email with your tracking number.
Delivery Times
We ship worldwide. Estimated delivery time for international orders is 8-12 business days from the date of dispatch.
| Stage | Estimated Time |
|---|---|
| Order processing and dispatch | 1-4 business days |
| International delivery | 8-12 business days |
| Total estimated time | 9-16 business days |
These are estimates, not guarantees. Delivery times may be affected by customs clearance, carrier delays, weather, public holidays, or other circumstances outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order. [Optional: We offer free shipping on orders over $XX.]
Order Tracking
When your order ships, we'll email you a tracking number and link. Tracking information may take 24-72 hours to update after dispatch. If your tracking hasn't updated after 5 business days, please contact us.
Multiple Item Orders
Items in a single order may be sourced from different suppliers and warehouses, so they may arrive in separate packages and on different days. You won't be charged extra shipping for this.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your country. These charges are not included in your purchase price or shipping cost. They are the responsibility of the customer, and we have no control over them. Please check with your local customs office for details before ordering.
Shipping Address
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you need to change your address, contact us within 12 hours of placing your order. We can't guarantee changes once an order has been dispatched.
Delayed, Lost, or Damaged Orders
- Delayed orders: If your order hasn't arrived after 16 business days from your order date, please contact us and we'll investigate with the carrier.
- Lost orders: If your package is confirmed lost in transit, we will send a replacement or issue a full refund.
- Damaged or incorrect items: Contact us within [7/14] days of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement or refund.
Undeliverable Packages
If a package is returned to us because of an incorrect address, an unclaimed delivery, or a refusal to pay customs fees, we can reship it once the customer covers the additional shipping costs. Refunds for such orders will exclude original shipping costs and any fees incurred.
Shipping Restrictions
We currently ship to most countries worldwide, but some destinations may be restricted by carrier or local regulations. If we can't ship to your location, we'll let you know at checkout or contact you after your order.
Contact Us
Questions about your order or shipping? We're here to help.
Email: [your@email.com]
Response time: within 24-48 hours
Business hours: [Mon-Fri, 9am-5pm, Time Zone]